Hatfield Philips - Servicing Solutions

Primary servicing delivers:


		Full analysis of collateral securing the transaction – rent rolls, lease agreements, tenant covenant strength, property management terms, operating statements, etc.
		Monitoring of assets through property inspection
		Regular internal and external inspections of the collateral and environs
		Complete borrower-level analysis – financial statements, hedging, borrower business plans and performance against plan analysis
		Process Design – Setting timelines, agreeing details, ongoing review of loan and security agreements to ensure our processes and policies allow for compliance with borrower requirements
		Reporting – Accurate and timely reporting on both loans and collateral is part of our proactive management, ensuring that the debt is serviced with optimum efficiency, Investor reporting is completed in the current CMSA standard, or can be tailored to meet the clients specific need. Compliance – Continuous review of borrower information for compliance with all loan and security agreements.
		For more information, contact: PS@hatfieldphilips.com

Primary Servicing:
Helping loans perform while ensuring obligations are fulfilled

The history of CMBS loan servicing in Europe is the history of Hatfield Philips.

In 2001 we led the way as one of the first independent rated Servicers in the United Kingdom and Europe. At that time, our portfolio amounted to a then-impressive £1.5 billion, consisting, for the most part, of a single client's portfolio.

Today, our Primary team is servicing more than 500 loans, representing thousands of assets, for which the outstanding balances total more than £20 billion. Rated as a Primary Servicer by both Fitch Ratings and Standard & Poor's, we have a list of Primary Servicing clients that reflects our continued growth.

In recent years, Europe's commercial real estate market has changed. In the face of that change, our Primary Services evolved to keep loans performing, assets secure and clients satisfied. This flexible and proactive approach means that we intervene early to ensure that loans stay on track, keeping the loan compliant and the borrower engaged.

Improve risk management capabilities
Increase ability to analyse portfolio performance and credit exposures
Enhance business continuity and disaster-recovery capabilities
Improve audit, control environment and security standards (annual internal and external audit)
Allow access to in-depth expertise in critical exposure functions (e.g., insurance, taxes)

Raise operating efficiency
Facilitate better leveraging of company staff to address value-added activities
Improve management of complex and subordinate debt
Enhance borrower customer service through proactive borrower management
Improve treasury management

	Reduce operating expenses
		Off-load scalable processing activities
		Reduce system costs
		Transform fixed costs to variable costs

Apply advanced servicing technology.
As one of the most experienced and trusted names in independent European servicing, Hatfield Philips is today one of the most active Primary Servicers in Europe. In what has become an increasingly crowded market, we stand out – with solid experience in all European jurisdictions…working with all types of commercial property…dealing with the most complex and varied financial structures.

We stand out because we stand up for our client, providing the services, the expertise and the experienced team that works for the client to make the loan work.


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